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I DESPISE this....rather than just coming up and asking me where something is, a customer will be right in front of me and loUDLY say to the person they're with, "I don't see it, do you see it? Maybe they don't have it..." and continue to look around for it. Or they'll walk up to their friend, right in front of me, and say....."Why don't you ask her if they carry it?"
Hellooooooooooooo?! I'm RIGHT HERE people! I can HEAR YOU! Why don't you stop all of this passive aggressive BS and just tell me what you're looking for!! What is the point in even saying these things to each other? Seriously, what is the point??
I'M. RIGHT. HEEEEEEEEEEEERE.
"Can I get another rubber?"
Often we get customers who double-park and run into the store for something. Just because they've made the bad decision to leave their car in the middle of the road with their hazards on, they expect you to drop everything and tend to them.
This causes a problem when you're already helping a customer. *hehehe* As a result they hover, breathe heavy, let out big sighs, wave their hands/arms and usually break down and just blatantly interrupt.
Regardless if you can answer their question or direct them to what they're looking for, they still have to wait until you're done with the customer. *hehehe*
When it's their "turn" to be helped and pay for their purchase, you can usually find them frantically looking out the window scouting for meter maids. I'll be standing there waiting for them to walk back over and give me their money.....once again, on THEIR time.
What bothers me most about this type of situation is that people expect things to happen on their time and their time ONLY. They expect me to abandon the customer I'm in the middle of helping and tend to them because they might get a ticket.
When I'm handing someone their money and have to wait for them to stop messing with their Blackberry, I don't throw a hissy-fit. I don't let out any big sighs or start waving my hands and arms. *There might be times when I'd like to, but I refrain from doing so.*
You have chosen to double-park your car. I realize that you don't want a ticket, but you need to CHILL OUT and wait your turn. Maybe next time instead of making the foolish decision to abandon your car in the middle of the road, you can actually *crazy idea* park it in a parking spot. I know it's a hard concept to fathom, but lots of people do it every single day.
Today my co-worker and I were standing around the counter chatting and some guy's cell phone starting to ring. By ring, I mean blasting some awful ringtone at fuLL VOLUME! Why is it that whenever someone's ridiculously loud cell phone starts to ring there's no sense of urgency to either silence the phone or answer it quickly??
He s-l-o-w-l-y took it out of his pocket....took a nice, long look at the screen to figure out who was calling and finally answered it.
Well, I thought his awful ringtone was loUD. Nope. Not at all in comparison to the volume at which this man was speaking, or shall I say *screeeeeaming*.
::*Forget megaphones! Just hire this dude to yell out what you need heard*::
I was in the middle of a sentence and I literally could not hear myself speak. I attempted to repeat my sentence, but was cut off by the loudness of his voice....like someone had put duct tape over my mouth or pinched my vocal chords.
He was standing only a few feet away and was completely unaware of how loud he was and clearly unaware of how rude he was being.
I looked at my co-worker with wide-eyes (in disbelief that this was actually happening) and started h-y-s-t-e-r-i-c-a-l-l-y laughing at how ridiculous he was. My back was turned, but even if it wasn't it wouldn't have mattered! This guy was SO unaware of anything going on around him....PLUS, he wouldn't have been able to heeeear me giggling because he was talking SO DAMN LOUD!
Lower. Your. Voice.
When you're handing a knife back to me, for god's sake don't give it to me like I'm supposed to grab it by the tip of the blade. Turn it around, carefully hold the blade *sharp side away from fingers* and let me grab it by the handle. Since most of you are so careless, it's not really a good idea to point the blade at me only a few inches away from my body. Most of the time you're not paying attention and I really don't feel like being punctured, sliced or shanked.
This particular situation happens every single day. A few years ago I was showing a woman a bunch of paring knives and when she went to hand them back to me, not only was she looking the other way talking to someone, but she was trying to hand me the 3 knives in a cluster---blades facing me. This is when I wish that instead of having to say something, I could just squirt customers with a water gun.....like you do to cats when they're doing something they're not supposed to do.
So I say to her, "Ma'am, you can place the knives down and I'll take them one-by-one." Of course, she doesn't hear me because she's still not paying attention and instead has moved her arm even closer to me.....tips of the blades inches away. I'm like, *loUDER* "Ma'am, I can't take the knives from you like that. You need to place them down on the counter."
She stops yapping to her friend, realizes what she had been doing, acts "shocked" and starts giggling at her carelessness. I don't find it funny. I don't find it amusing. Snap out of it, lady......knives are SHAAAAAAARP!
"Braids" is a nickname I gave to one of our customers......let me paint the picture for you: lady (probably in her early 40s), wore a jean-jumper with a pastel colored turtleneck, colored socks that were visible, outdated shoes (prob Keds) and ALWAYS had two braids like Laura from Little House On The Prairie. *smokin' hot*
Braids came in just about every day for about 2 or 3 months--not once, not twice, but usually about three times a day.....with her dog, Ralphie (poor Ralphie). The thing about Braids that set her apart from all the other jean-jumper-wearing weirdos is that everything she bought HAD to be stainless steel. Not aluminum, not tinned steel, but stainless steeeeeeel.
She'd come in for her first trip of the day and find something that she liked made out of stainless steel. She'd hold it for awhile, think about it, then leave with poor little Ralphie.
Sometimes she'd be back in 20 minutes, sometimes a few hours......needless to say, she'd be back for her second trip of the day. She'd find the stainless steel item she was obsessing over, hold it for awhile, think about it.....sometimes she'd come up to the counter and in her quiet, mousy voice confirm with us that it was, in fact, made out of stainless steel.
One day she was obsessing over a utensil bar, made out of none other than......can you guess, can you guess?! Stainless steel! DING DING DING!!!
She placed the utensil bar on the table, took a few steps back, crossed her arms/hand up to chin, stared at it and pondered.
After staring and pondering for a long time, instead of hanging it back up on the pot rack hook where she got it from she decided to "hide it"---cuz you know, someone might buy it in between her second and third trip to the store!
She proceeded to lay it on the top of the pot rack...not sure whether she thought maybe someone wouldn't be able to see it or reach it, but I watched the entire thing. I saw it! I could reach it! As soon as she left I took it down and hung it back up with a very puzzled look on my face.
Another day...she came in, performed her usual routine and decided to buy a tea bag holder. About an hour later she called and asked if the entire thing was made out of stainless steel. The answer was "no". A little while later she came back for probably the third or fourth time that day and returned it....cuz, you know, it wasn't entirely made out of stainless steeeeeeel!
I came to the conclusion that Braids lived in a stainless steel house where EVERYTHING was stainless steel.....toilet seat, table, chairs, BED. (I bet she's neighbors with the "Made in China" people!) Man, poor Ralphie.....
"Is this what you bake a cake in?" *holding round cake pan*
I DESPISE this....rather than just coming up and asking me where something is, a customer will be right in front of me and loUDLY say to the person they're with, "I don't see it, do you see it? Maybe they don't have it..." and continue to look around for it. Or they'll walk up to their friend, right in front of me, and say....."Why don't you ask her if they carry it?"
