When a Customer's Got Yo' Back

So it's a rare occasion, but every once in awhile a customer comes in who's got yo' back.

A few years ago one of our chronic returners/neurotic customers (we'll call her "CRNC") came in to ask me 1000 ridiculous questions about something. She had brought a catalog to show me that was in her bag, so she bent down to get it. In the meantime, there had been a woman walking around shopping who was ready to pay. So while CRNC was digging through her bag of crazy, I started ringing the other woman up.

As soon as CRNC came up for air and realized I was helping another customer, she got upset *wide, crazy eyes* and blurted, "Well, you were helping meeee." I responded with, "I'll be right with you. You were looking through your bag and this customer was ready to pay."

She got extremely flustered and started murmuring under her breath, "Well, I let people take advantage of me", "It's my own fault really, I let them do it", etc. The customer I was helping gave me the *wtf is she tawkin' about* look, turned to CRNC and said, "Actually, that's not what's happening at all. She isn't taking advantage of you....no one is taking advantage of you. You were digging through your bag and I was ready to check out."

CRNC just stared at her and kept her mouth shut. I did everything in my power not to raise my hand and give this lady a high five. We finished up the transaction, I gave her big smile and a very loud, "Have a nice day" and went back to crazyland with CRNC.

So yes, it is an extremely rare occasion.....but every once in awhile, a customer's got yo' back!